Shipping Policy
Thank you for visiting and shopping at Lifespace. The following terms and conditions constitute our Shipping Policy.
Dispatch times
In-stock items are dispatched from our Edenvale warehouse within 1–2 working days.
Ordered-in items are not held in stock. We order them in from the supplier once your order is placed, so please allow 7–10 working days for dispatch. This applies to the Jetmaster and Home Fires ranges, and to any other product marked as ordered in on its product page. Carrying these ranges to order is what allows us to offer the full selection of sizes and configurations rather than only the few models that would fit in a warehouse.
Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, dispatch may be delayed by a few days. If there will be a significant delay on your order, we will contact you by email or telephone.
Shipping rates & delivery estimates
Most items ship from our store in Edenvale, Gauteng. Shipping charges are calculated and displayed at checkout.
All orders over R1099 are delivered free of charge within South Africa. Please note that a surcharge may apply to farm or township deliveries, which we may need to pass on to the client.
Delivery delays can occasionally occur, but we will keep you up to date if that is the case.
Where we ship to
We deliver throughout South Africa, and we are able to ship many items internationally.
We cannot ship knives, cleavers, axes or other bladed items outside South Africa. Import rules and courier restrictions on bladed goods vary widely from country to country, and we are not able to send them abroad. If an international order is placed that includes these items, we will contact you and refund that part of the order.
If you do not see shipping options at checkout, please contact us at admin@lifespacesa.com and we will see what we can arrange for you.
Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number. The tracking number will be active within 24 hours.
Customs, duties and taxes
Lifespace is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Please check your parcel when it arrives. If it is damaged, tell us within 48 hours with photographs of the damage and of the packaging, and we will arrange a replacement or a full refund at our cost. Please keep all packaging materials and the damaged goods until the claim is settled — the courier usually requires them.
Contact us
Lifespace Projects (Pty) Ltd
16 1st Avenue, Dunvegan, Edenvale, Johannesburg, 1609, South Africa
Email: admin@lifespacesa.com
Telephone / WhatsApp: 064 506 0020
Website: www.lifespacesa.com